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At VeloNuts, we're committed to providing a smooth and satisfying shopping experience. If you're not completely satisfied with your purchase, we're here to help.

All return or exchange requests must be submitted within 30 days of receiving your order. The return period begins on the date your order is delivered and ends on the date you first contact us regarding the issue.

📦 30-Day Return Policy

You have 30 days after receiving your order to request a return or exchange.

🔄 Return & Exchange Procedure

Contact our customer support team at service@velonuts.com with your order number and a brief description of the issue.
If your item is damaged, defective, or incorrect, please include clear photos showing the problem.
Our team will review your request and provide return authorization, instructions, and the correct return address.
Once approved, return the item according to the instructions provided.

⚠️ Please do not send returns to the address shown on the original package. Unauthorized returns may not be accepted and could delay processing.

Returns are typically processed within 5 business days after the returned item is received and inspected.

🚚 Return Shipping Costs

VeloNuts will cover return shipping costs in the following situations:

• You received the wrong item.
• The item arrived damaged or defective.
• The product has a verified quality issue.

The customer is responsible for return shipping costs in the following situations:

• Ordering the wrong size.
• Ordering the wrong item.
• Change of mind.
• Personal preference.

📦 Prepaid Return Label Option

For customer-responsible returns, VeloNuts can provide a prepaid return shipping label upon request.

If you choose to use a prepaid return label provided by VeloNuts, the return shipping cost will be deducted from your refund amount after the returned item has been received and processed.

Customers may also choose to purchase their own return shipping label through a carrier of their choice.

✅ If the return is due to our error, we'll cover the return shipping costs. If the return is due to a customer-related reason, you may either arrange your own return shipping or request a prepaid return label from VeloNuts, with the shipping cost deducted from your refund.

✅ Return Eligibility

To qualify for a return, items must be:

• Unused, unworn, and unwashed.
• In their original condition.
• Returned with original tags and packaging attached.
• Free from stains, odors, damage, or alterations.
• Returned with any hygiene seals or protective stickers intact, if applicable.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Free gifts included with an order are not eligible for return or exchange.

🚫 Non-Returnable Items

The following items cannot be returned or exchanged:

• Final sale items.
• Gift cards.
• Personalized or custom-made products.
• Intimate apparel, including underwear and padded liners.
• Any item marked as non-returnable at the time of purchase.

💸 Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–7 business days.

Please note that your bank or credit card provider may require an additional 5–7 business days to post the refund to your account.

If a prepaid return label provided by VeloNuts was used for a customer-responsible return, the return shipping fee will be deducted from the final refund amount.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@velonuts.com.

🔁 Exchanges

To ensure the fastest service, we recommend returning the original item and placing a new order for the desired item once your return has been approved.

🛠 Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at service@velonuts.com within 72 hours of delivery and include clear photos of the issue.

Our team will work with you to resolve the problem as quickly as possible.